Hello,

Leaving another review for this company because:

1. I've sent at least 10 emails within the last month to OTK's customer service, but no one has gotten back to me regarding my order.

2. I placed my orders for Astro's albums in March and we've now entered mid-June, still no signs of my albums.

3. Other people that have bought albums from other artists are experiencing the same problem.

I've never been as frustrated with a company before until OTK. Some of us gave A LOT of money to your company. Money where we could've spent for other website, but we chose your website.

With no clarifications or whatsoever regarding any of our orders, it's really upsetting as a customer and I am honestly disappointed with how OTK is handling this entire situation.

When I first bought my albums, I thought I was going to receive them within 2 weeks maximum or even a month.. and even that, was already such a delay. 

Especially with how you stated in your website BOLDLY that you will be shipping our orders with DHL. Well, it's been 3 months and I don't see my albums anywhere.

I wouldn't be as upset as I am right now if OTK could reply to my emails or give me an actual date as to when will my albums be shipped out, but NOPE. No replies. NOTHING.

You were the first website that opened the pre-order for Astro's albums, and you're the LAST WEBSITE that has still yet to send out our albums. 

I've ordered from multiple websites and received everything within a week or two weeks MAXIMUM. OTK.. What are you doing? I'm genuinely confused as what is taking you so long.

I understand with the pandemic, there are delays, but 3 months without any explanations or updates is ridiculous. Truly upsetting. 

Please do better as a company if you want to keep all of us as your customers. Either ship our orders right now or just refund us all because at this point, we're tired of waiting. 

Thanks.